Registered NDIS plan management across Brisbane, the Gold Coast, Logan, Ipswich, Moreton Bay and the Redlands. We pay your providers, track every budget, lodge claims with the NDIA and send you clear monthly statements, so your funding works for you instead of creating paperwork.
Plan management also opens up your provider choices. Instead of being limited to registered providers, you can use any NDIS provider, registered or not, which gives you far more flexibility to find the right fit in your own area.
Plan management is the financial management of your NDIS plan. A plan manager acts as an intermediary between you, your providers, and the NDIA, handling the money side so you don't have to.
There are three ways your NDIS plan can be managed: NDIA-managed (the agency pays providers directly, but you're limited to registered providers only), plan-managed (a plan manager like MediHealth Connect handles payments and you can use registered and unregistered providers), or self-managed (you manage everything yourself, including paying providers and claiming from the NDIA).
Plan management gives you the best of both worlds, financial administration is handled for you, but you keep the freedom to choose any provider.
We receive invoices from your providers, verify they're correct and within NDIS Price Guide rates, and pay them on your behalf. You don't have to chase payments or deal with billing disputes, we handle it.
We track your spending across every budget category, Core, Capacity Building, and Capital. You receive regular financial statements showing what's been spent, what's committed, and what's remaining. No surprises at the end of your plan period.
We submit payment requests to the NDIA portal and manage the claims process end to end. If there's a claim issue, we resolve it directly with the NDIA.
We check that every invoice is charged within the NDIS Price Guide rates. If a provider has overcharged, we query it before paying. This protects your funding from being eroded by billing errors.
While we can't provide financial advice, we can help you understand your budget utilisation patterns. If you're tracking towards underspending or overspending, we'll flag it early so you and your support coordinator can make adjustments.
Plan managers for participants across Brisbane City, from Sandgate to Inala and Wynnum, with an office at Darra.
Invoice payment and budget tracking for participants from Coomera to Tugun and the hinterland.
Plan management for Logan City participants, including the newer estates south and west of Logan Central.
Covering Ipswich, Springfield and the rural west, with providers set up before you leave Ipswich Hospital.
From the Redcliffe Peninsula to Caboolture, North Lakes, Pine Rivers and Bribie Island.
Mainland Redlands and the bay islands, with an eye on provider travel charges.
Freedom of choice. Plan management means you can use any NDIS provider, registered or unregistered. This gives you access to a broader range of services, including sole traders and smaller providers who may not hold NDIS registration.
No financial admin. You don't have to pay invoices, submit claims, or track budgets. We do all of that for you.
Integrated with your other services. If you also use MediHealth Connect for support coordination, community nursing, or daily living support, your plan manager already has visibility of your services. This integration reduces errors and improves coordination.
Separate funding. Plan management has its own budget allocation in your NDIS plan. It doesn't reduce the funding available for your other supports.
If your NDIS plan includes plan management funding, you can choose MediHealth Connect as your plan manager at any time. There's no lock-in period and you can switch plan managers whenever you want.
Step 1: Contact us or ask your support coordinator to refer you.
Step 2: We set up your account and register as your plan manager in the NDIA portal.
Step 3: Your providers start sending invoices to us, and we take care of the rest.
No. Plan management is funded from a separate budget line in your NDIS plan. It doesn't reduce your Core, Capacity Building, or Capital funding.
Yes. MediHealth Connect offers both services. However, different staff members handle each role to maintain separation and avoid conflicts of interest. Our article on plan management vs support coordination explains how the two roles differ.
Switching is straightforward. Contact us, and we'll manage the transition. There's no penalty for changing plan managers.
No. We manage the financial administration of your NDIS plan, but we don't provide financial advice. For questions about how to use your funding strategically, your support coordinator is the right person to talk to.