Positive behaviour support in the Redlands, including the bay islands, from MediHealth Connect. We implement the behaviour support plan your practitioner has written, using a stable team of support workers who have been trained on it and who record the information your practitioner needs.
The idea at the heart of positive behaviour support is that a behaviour of concern is doing a job for the person. It might be getting them out of a situation they cannot cope with, getting attention they cannot ask for in another way, or signalling pain or illness. PBS finds the job the behaviour is doing and offers a better way to do it, by changing the surroundings, teaching skills and improving communication and health.
The NDIS assigns the assessment and plan-writing to a registered behaviour support practitioner, and the daily implementation to the providers and family members who support the person. MediHealth Connect implements plans in the Redlands. Our support workers and nurses follow the plan as written and feed their observations back to the practitioner.
Consistency is harder to achieve in the Redlands than most places, because island participants depend on workers who can actually get to them. We plan for that rather than hoping it works out.
Each worker is trained on your plan before they support you: proactive strategies, your early warning signs, the responses your practitioner has agreed and anything that has been ruled out. When your practitioner offers implementation training, our team takes part.
We keep your team small and, for island participants, based on the island or committed to the ferry timetable. A familiar team reduces uncertainty and picks up on early changes that a stranger would not see.
Workers document behaviours, what came before them, how the team responded and the outcome, in the format your practitioner wants. That data goes to your practitioner regularly so reviews rest on evidence.
We work under your practitioner's direction, raise anything that is not working and do not change strategies on our own. When the plan is updated, every worker is retrained on the new version first.
MediHealth Connect does not write behaviour support plans and does not do functional behaviour assessments. The NDIS reserves that work for behaviour support practitioners registered with the NDIS Commission for specialist behaviour support, which we are not.
If you live in the Redlands and do not have a practitioner, our Redlands support coordinators can help you find one, including practitioners willing to work with island participants, help you use the Improved Relationships funding in your plan, and link the practitioner with the implementing team. Once the plan exists, we carry it out.
If a regulated restrictive practice appears in your behaviour support plan, there are legal safeguards that every implementing provider in the Redlands has to follow.
Two layers of rules apply. The first is Queensland's own authorisation process: nobody may use a regulated restrictive practice with an NDIS participant in this state until it has been formally authorised. The second is the NDIS Commission, which must hold a lodged behaviour support plan describing the practice, the evidence that gentler alternatives were tried, and the conditions for using it as briefly and as lightly as possible. Once those are in place, the provider who implements the plan has to log every single use and send those logs to the Commission. Using a practice that has not been authorised, or in a way the plan does not describe, triggers a reportable incident.
Our Redlands team follows those requirements without exception and works with your practitioner towards a plan that no longer needs the practice.
We implement behaviour support plans for participants across Redland City, on the mainland and on the islands. Your team is built from workers who can reach you reliably, which for island participants means people who live there or who plan their shifts around the ferries.
Cleveland and north: Cleveland, Ormiston, Wellington Point, Birkdale, Alexandra Hills
Central and south: Capalaba, Thornlands, Victoria Point, Redland Bay, Mount Cotton
Bay Islands: North Stradbroke Island (Dunwich), Coochiemudlo, Macleay, Russell
West: Sheldon, Thorneside
If you also need clinical care, our Redlands community nursing team works with the same support workers, so health needs and behaviour support are handled together.
No. Only a behaviour support practitioner registered with the NDIS Commission for specialist behaviour support can write a behaviour support plan or complete a functional behaviour assessment. MediHealth Connect is not registered for that. We implement the plan, and our Redlands support coordinators can help you find a practitioner.
Every worker on your Redlands team is trained on the whole plan before they support you: proactive strategies, early warning signs, agreed responses and excluded actions. We join your practitioner's implementation training when it is offered and retrain the team whenever the plan is revised.
Nothing happens until Queensland authorisation is in place and the plan has been lodged with the NDIS Commission. After that our workers apply the practice exactly as the plan describes, log every use, send those logs to the Commission and escalate anything outside the plan as a reportable incident. Your practitioner and our team then work on strategies that make the practice unnecessary.
Yes. We follow your practitioner's lead, share data with them and raise concerns directly. If you change practitioners, we support the handover so your implementing team stays consistent.
The practitioner is generally funded from Capacity Building under Improved Relationships. The workers implementing the plan are funded from your Core budget as part of daily living or community supports. Your plan manager or support coordinator can confirm what your plan includes.